Job description OUR MISSION: The YWCA of Lewiston–Clarkston is dedicated to empowering women, eliminating racism, and promoting peace, justice, freedom and dignity for all. It is committed to building a strong community by actively promoting the value of diversity and the right to a life free from violence, poverty, and oppression. POSITION SUMMARY Provide welcome and trauma-informed introduction to those entering the YWCA during business hours. Oversee YWCA office functions, communications processes, and provide administrative assistance. Maintain information support services, including website, social media, mailings and print materials to assist all programs in working together to meet the needs of clients, staff, programs, and agency efforts. DUTIES AND RESPONSIBILITIES AREAS OF PRIMARY RESPONSIBILITY: Provide initial contact with the public, in person, by phone, and via social media. Donations - coordinate management of in-kind and cash donations Enter donations in the donor/sponsor database and ensure that all transactions, processed in person or through mail, are captured and acknowledged in a timely, accurate manner. Communicate details regarding incoming donations to appropriate staff and ensure donations are put away in a timely manner. Coordinate internal and public information sharing Ensure all materials and postings reflect YWCA branding and properly incorporate YWCA logo. Accurately maintain current mailing, donor, registration, and organizational membership databases. Coordinate bulk mailing of YWCA newsletter, e-newsletter, and relevant mailing lists. Develop content for website publication and e-newsletters in collaboration with others. Manage event and class registration via the website and other forms of communication. Manage social media content and engagement as a team Collect, share, and maintain information on community resources Attend Inter-Agency meetings Monitor print and online resource announcements.
FINANCIAL PROCESSES Keep all records and files current and accurate, including cash receipts journal and staff meeting minutes. Manage financial records and transactions for event registrations, donations, memberships, and classes Manage building rentals in an organized manner. DIRECT SERVICES Provide crisis intervention in-person and by phone, using a trauma-informed approach. Make appropriate referrals (in-house and outside agencies) as needed to primary and secondary victims of crime and other individuals in crisis. Maintain absolute confidentiality regarding clients and services provided per agency policy. PROGRAM SUPPORT Maintain records required for grant compliance, statistical record keeping, and to measure program success. Communicate effectively with supervisor regarding weekly activities, roadblocks and successes. Participate on staff committees for events and activities. Attend all required staff meetings and trainings. ORGANIZATION Commitment to the mission, values, and goals of the YWCA. Promote positive public relations and community understanding of program services and activities. Research and submit information to the grant team on pertinent funding sources. Other duties as assigned to ensure agency success. QUALIFICATIONS: Excellent listening and communication skills, both written and verbal. Ability to remain calm, make decisions, and use sound judgment under pressure, stress, and conflict. Excellent computer skills. Must be proficient with Excel, payment processing, data management. Knowledge of social media platforms. Proficient in Word Press, Canva, and Microsoft Publisher. Ability to work effectively with the public, volunteers, and staff. Ability to be self-directed and work as part of a team.
